Here's what we will do for you
14-Day Return period
Our products come with a 14-day money back guarantee. During this time period you can inspect the items you have paid for and providing they are not used or tampered with, return them for an exchange or refund. The refund will be for the cost of the perfumes, minus delivery cost, We cannot process returns after the 14 day period. Faulty or Damaged issues must be reported within 48 hours of receipt of your order or a refund may not be possible. Orders cancelled prior to dispatched, will be refunded
Under no circumstances will we offer a refund or exchange goods that have been tampered with, opened or used (unless they are faulty). We will refuse claims for returns whereby you have used the product and decided that it is not to your liking, or because you perceive it to be different from previous versions that you may have tried. Perfumes can vary in smell or perception of smell for many reasons, this does not constitute a fault in the product that we are providing. For this reason, we strongly recommend, that in the first instance, you order a smaller amount of the perfume, if you have not previously sampled it.
Faulty and Damaged Goods
In the unlikely event that goods should arrive damaged or faulty, we may provide a replacement item or refund as appropriate. Please contact us immediately in the event of damage or faults (see contact details and instructions below)
Customers are required to inspect all items that constitute the order immediately upon receipt. Failure to report any damage within 48 hours of delivery will be considered to be an acceptance of the items condition. Any damage reported more than 48 hours after the signature on the delivery MAY be rejected. If a return is accepted the faulty item should be returned with all the original packaging and accessories as purchased along with all relevant documents within 28 days of purchase. The customer will be required to provide digital photographs and a confirmation statement that the item arrived damaged. This information will be used to file a claim with our courier. The customer will be required to cooperate with the courier and us in any resulting investigation. Purchasing from Fragrance Samples UK is a full acceptance of these terms and conditions.
How to return a product (UK)
We recommend using a reliable courier service, when sending back to us. (Most couriers require the perfume to be boxed otherwise they will refuse it) If you choose not to use a recorded service (at your own risk) please ensure that you apply adequate postage (Jiffy envelopes will generally need to be sent as a ‘Large Letter’). We regret that we cannot be held responsible for non-delivery of goods you return to us, which is why we highly recommend using a Recorded service so that in the unlikely event of a lost item, you are able to claim back the value of the items from Royal Mail. Returned items that are lost are the responsibility of the sender, not The Smelly Co.. Please retain your Tracking receipt until you have received acknowledgement or credit for the return.
We advise that you return goods using adequate packaging, such as a padded jiffy bag, to reduce the likelihood of damages occurring. Royal Mail consider perfumes as hazardous goods, and therefore when dispatching, you will need to advise the post office that the contents of the package contain perfume. The post office will then apply an ID8000 label on the package to ensure it meets the correct requirements for dispatch
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.) The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Orders must be placed before 12:00 Midday to qualify for Express and Next Day services. Orders placed after 12:00 will be dispatched Next Working day.
Working days are from Monday to Friday and exclude Weekends and Bank Holidays.
all of our perfumes sold qualify for free shipping / postage